Melbourne Hotel Accommodation Reviews

We love hearing about how our guests enjoyed their experience.

See below for reviews from past guests of Mint Melbourne St Kilda Rd and write your own if you've stayed with us. Write a review

great price
Review by Rebecca, Perth (05-Apr-2013)

Would prefer a room not next to the lift next time but loved staying here - Thanks.  Great price

Thank you
Review by Sarah (12-Mar-2013)

I do not normally write feedback emails but I wanted thank the staff at Melbourne Mint who really could not have done any more for me during my stay. 

I was visiting Melbourne from London to attend a wedding.  Reception booked me a taxi in plenty of time, but the taxi did not show up.  It was a public holiday weekend so taxis were scarce.  Four staff members (Rob, Jo and 2 others whose names I did not catch) stood on St Kilda Road with me for more than 30 minutes trying to flag down a taxi but to no avail.  In the end Rob drove me to the wedding himself. 

The team really did go above and beyond to make sure that I got to that wedding.  I cannot thank them enough.

Review by Julie & Marj, Adelaide (26-Feb-2013)

On behalf of my sister & myself, I would personally like to thank & commend Verity @ Mint Melbourne for her excellent customer service, going above & beyond to assist us during our recent stay in St Kilda Road. My elderly sister & I were guests last weekend & were delayed arriving for 24 hours due to bad weather.  She bent over backwards to ensure our stay was memorable & very comfortable by providing us with twin beds hailing taxis & always greeting us with a warm smile, just to name a few of her professional customer service & people skills. A huge thank you Verity, you were fabulous. I have already highly recommended your facility to work colleagues. Again, thank you so much. 

Review by Kane (25-Feb-2013)

Excellent front desk service from Rebecca

Thank you
Review by Daphne (24-Feb-2013)

I would like to give you some customer service feedback from last Friday when I needed some help.

Whilst I did not stay at the Mint Apartments, I did have to lodge my passport at the Chinese Visa Centre next door and en-counted a few problems and needed to access the internet and print off a document.  I asked the security guard where the closest internet cafe was and he advised me to try the Mint Apartments, as the team was friendly and probably willing to help me.  He was right,  I was greeted by Jo at reception who was happy to accommodate my needs.

Whilst I paid for the internet access and the documents that I needed to print off, I found Jo's attitude very refreshing and unexpected.  I, myself  work in customer service and even though sometimes you encounter customers that are not directly related to your business. I think it makes good sense to leave a good impression to anyone that walks in the door.

Jo certainly did that.  I did not sense any annoyance on her part at all, even though I fully expected to be turned away. I was fortunate enough to lodge my visa finally after obtaining the extra documents, thanks to the Mint Apartments.  I was also able to enjoy a lovely hot drink and muffin in the adjoining restaurant that relieved my stressful morning.

I left the Mint Apartments with a great impression of the people that work there and would happily recommend it to anyone that was looking for accommodation in the area.

So, thank you and well done to your great team.

Most Pleasurable
Review by Pat (13-Feb-2013)

Excellent service from Nandini & Verity (everyone was great).  If we are ever back in Melbourne I would like to be staying here.  you have all made our stay in Melbourne most pleasurable

We'd definitely stay at Mint again
Review by Hannah (12-Feb-2013)

Great location, 10min tram ride into the city and trams were so close by.  The room was great, exactly what we expected, very tidy, clean, quiet.  Loved the furnishings.  Rooms service was good. 24 hour reception is very convenient for late check in's. We'd definitely stay at Mint again

Thank you
Review by Jonathan B (11-Feb-2013)

I cannot thank you and your staff enough for the wonderful hospitality we have received throughout our business in Melbourne.

Review by Judy Davis (08-Feb-2013)

I arrived in a distressed state, having lost my way, missed city link!! Running late for musical, your sympathic staff were understanding, helpful and very professional, an asset to the Mint melbourne. Decor delightful. Look forward to returning.

exceptional service
Review by Sue (05-Feb-2013)

Rebecca provided exceptional service

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