Melbourne Hotel Accommodation Reviews

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See below for reviews from past guests of Mint Melbourne St Kilda Rd and write your own if you've stayed with us. Write a review


Extremely Happy
Review by Robyn L. Sinnamon Park, Australia (21-Jan-2014)

We were extremely happy with our stay at The Mint Apartments. It is our second stay. We found the Staff very friendly and helpful. Rooms are very clean and tidy. Excellent location for the local Cafes, Phrahan Markets and an easy Tram Ride into the city.



Great Location
Review by Grace W. Australia (21-Jan-2014)

Stayed for two weeks while attending classes at MBS. The tram stop right out front was convenient for getting into the city and to St. Kilda, and there were several good restaurants, bars, and coffee shops in the area. The happy hour at the hotel bar is quite good too! However, housekeeping left a lot to be desired (no day-to-day consistency in cleaning of my room and they did not change my bed sheets at any point during my stay). Front desk staff frequently seemed overwhelmed and there were times when the desk was unmanned. Overall a pleasant stay, but certainly room to improve on customer service and housekeeping efficiency.


Good not Great
Review by Jaclyn W. - Durham, America (21-Jan-2014)

I was there for two and a half weeks and after day 3 my room service became terrible. They always forgot to give me a wash cloth after taking mine, gave me like 20 soaps, never changed the sheets during the entire stay, and put dishes in the dishwasher with no soap so then I had to wait for the wash to finish to wash them again the right way. The cleaning staff did not speak English so asking for a wash cloth or anything at all became difficult. Also, you would think being there for 2.5 weeks would mean someone at the front desk would say hello just once in your stay - nope, the staff could have cared less that I was there. The Mint was right on the tram and only 15-20 minutes from CBD and had coffee shops close, but I just felt like it was not great for a long stay. If you are staying just a day or two this would be fine. I was disappointed with the apathetic staff the most.



Bruce M, General Manager - January 24, 2014, 1:44 am

Dear Jaclyn

First of all, can I sincerely apologise for any inconvenience you may have experienced in regard to your recent booking with us. With regard to the points you have raised I would like to try and explain our position for you. With reference to your room cleaning points, I have had an opportunity to pull all of the housekeeping paperwork and note that for your 15 night stay with us, we were scheduled to complete 3 full linen changes during this time. From the reports I can confirm that this was completed on the 8th and 12th of January but on the 16th, your room per your request was on a DND status so housekeeping staff were unable to enter on that day. Given this was the case it should have been completed the day after when we were able to gain access again but unfortunately this was missed. We have now made changes to our allocation procedure to ensure this type of incident does not happen again in the future. With your comments regarding our Front Office and Housekeeping Teams, I would like to discuss this with you further and ask that you contact me directly so that I can get a better understanding of the specific issues. I am certainly very keen to get this resolved as all of our Teams have recently undergone directed training to try and address these particular issues. My direct email is bmcaleer@staymint.com Again Jaclyn, can I sincerely apologise for any inconvenience that may have been caused on this occasion. I am extremely keen to try and change your opinion of us and as such would like to keep the dialogue open so that hopefully we can assist again in the future. 

Your sincerely Bruce McAleer Regional Manager Victoria



Terrific Place to Stay
Review by Svetozar I. - Moolap, Australia (20-Jan-2014)

Thanks for your hospitality, 2nd stay here, definitely will be more.
Clean and modern rooms, very comfortable.
Lovely staff and management. Public transport is so close and the city is 5min by car.
See you next time we stay at the Mint in Lovely Melbourne.
So very Happy.
Tip: If needing accommodation close to Alfred Hospital , the Mint is only a quick 10min stroll.


Better than expected
Review by Richard H. (Springwood, Australia) (20-Jan-2014)

Could not fault the Mint, everything we needed was there. Clean well appointed room with very comfy bed, tram at the front door, good restaurant down stairs and walking distance to others - no need for a car.very easy to get to city and fed square and the tennis. Great stay thanks.
Tip: Arinji restaurant fed square
Additional Questions:
• How did you find out about Mint Melbourne St Kilda Rd?
  Booking.com
• Is there anything we can do to improve the quality of your next stay?
  No
• Please let us know of any Mint team member who provided exceptional service
  Only time we had to speak with reception was check in and out and book car to airport. Very efficient.


Feel like home
Review by Sook Han P. (Dunedin, New Zealand) (20-Jan-2014)

Good experience for our first visit to the Australian Open Tennis. Felt comfortable and relax in the flat,especially when the heat wave outside reached up to 42 degree C! The ride to town by tram was OK when we were not in a rush. 
We had some problem with the washing machine that took us >1.5 hours to finish one load (though set on fast-wash!). Explanation given by stuff/maintenance didn't help; imagine stuffing all the wet clothes (soak with sweat!) into the luggage for the next destination!
Additional Questions:
• Is there anything we can do to improve the quality of your next stay?
  Good if a rack is provided for drying washing on the balcony. What a waste of electricity (using a dryer) when the outside temperature is 42 degree C !
• Please let us know of any Mint team member who provided exceptional service
  Mostly helpful and friendly.
• How did you find out about Mint Melbourne St Kilda Rd?
  on-line advertisment


Excellent Stay
Review by CHRIS A. (Eatons Hill, Australia) (20-Jan-2014)

The Mint is a great location with excellent rooms. The Air- Conditioning was great in getting through the record heat wave Melbourne had. The attached Restaurant also was fantastic. Rooms are of a high standard with quirky decor. All you need to enjoy the stay and feel welcome is there. Staff are as helpfu as you need them yet not pesky if you don't. The room was always clean and tidy.
Additional Questions:
• Is there anything we can do to improve the quality of your next stay?
  Better in room dinning options
• How did you find out about Mint Melbourne St Kilda Rd?
  Work


Customer Service and lack of complimentary Wi-Fi lets it dow
Review by Fiona C. (London, England) (19-Jan-2014)

Front desk staff were not professional. Any establishment of this level should include wi-fi at least in communal areas, and to compete with other establishments worldwide in the same category should include complimentary Wi-Fi in the rooms - this will attract guests, lack of free wi-fi will deter.
The smoke alarm in the room was hanging off the ceiling with no battery.
Otherwise the room was excellent, Deluxe/Luxury Studio.
Front desk reception person was arrogant and blase, but it was only one person and the rest were fine.
This could be a fantastic place, but it's lacking some basics that are required for business travellers.
Additional Questions:
• How did you find out about Mint Melbourne St Kilda Rd?
  Booking.com
• Is there anything we can do to improve the quality of your next stay?
  See above comments


Very well appointed accommodation
Review by Catherine G. (Australia) (17-Jan-2014)

A little outside the cbd but easy access on the tram to Cbd and St Kilda. Rooms are really well appointed with kitchenette and balcony, great value, elegant decor. In room dining option only from 5pm to 10.30pm during the week, not very helpful when we got back to our room at 11pm.
Additional Questions:
• How did you find out about Mint Melbourne St Kilda Rd?
  Online


great stay
Review by Steve J. (hustbridge, Australia) (16-Jan-2014)

Well done. Thanks for providing a great room in a great location for our Australian open Tennis experience. Have stayed before and will again.
Reception staff was friendly, rooms were clean and functional. All in all a pleasant experience.
Additional Questions:
• Is there anything we can do to improve the quality of your next stay?
  Could improve the helpfulness of the room service / maintenance staff.
The lifts are slow.
• Please let us know of any Mint team member who provided exceptional service
  The reception girl at check in was very friendly and helpful.
• How did you find out about Mint Melbourne St Kilda Rd?
  stayed before / through WOTIF


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